Data Deletion Policy

KB Networks IT Solutions ("KB Networks") respects your right to privacy and your right to erasure under the Republic Act No. 10173 — Data Privacy Act of 2012 of the Philippines.

This page explains how you can request the deletion of your personal data from our systems, what data we can remove, what data we are legally or operationally required to retain, and what to expect after you submit a request.

If you simply want to close your customer portal account without a full data deletion, please contact support using the details in Section 9.

Upon a valid and verified deletion request, KB Networks will delete or anonymize the following categories of personal data:

• Customer portal account credentials (email, hashed password, OAuth tokens)
• Full name, contact number, and email address associated with your portal account
• Home or business address on file
• Government ID details and verification documents (if not required by law to retain)
• Support ticket content and attachments, where no ongoing legal or billing dispute exists
• Profile photo or avatar uploaded to our systems
• Preferences and portal settings (theme, notification settings)
• Google OAuth linking data, if you signed in via Google

Where full deletion is not possible (for example, due to legal retention requirements), we will anonymize the data so it can no longer be linked to you as an individual.

Certain categories of data must be retained regardless of a deletion request, due to legal, regulatory, financial, or operational obligations:

• Billing records and invoices — retained for 5 years for BIR (Bureau of Internal Revenue) tax compliance
• Payment transaction records — retained for 5 years as required by financial regulations
• Service contract and subscription history — retained for the duration required by relevant law
• Fraud prevention records — retained if your account has flagged activity, to prevent re-registration using a different identity
• Legal hold data — if your account is subject to a subpoena, court order, or ongoing investigation, deletion will be deferred until the matter is resolved
• Anonymized and aggregated analytics — non-identifiable usage statistics may be retained indefinitely
• Financial audit trails — retained to satisfy internal and external audit requirements

We will clearly communicate which categories of data we are retaining and the reason when we process your deletion request.

To request deletion of your personal data, follow these steps:

1. Prepare your request. Write an email or message clearly stating that you are requesting deletion of your KB Networks account and personal data. Include your full name, registered email address, and account number (if known).
2. Submit your request. Send your request to support@kbnetworksph.com with the subject line: Data Deletion Request — [Your Full Name]. Alternatively, you may visit our office at Manapla, Negros Occidental during business hours.
3. Identity verification. We will ask you to verify your identity before processing the request (see Section 5).
4. Confirmation and processing. Once verified, we will confirm receipt and begin processing within 10 business days (see Section 6).
5. Completion notice. We will send you a confirmation once deletion or anonymization is complete, along with a list of any data categories we retained and the reason.

To protect your privacy and prevent unauthorized deletion requests, we must verify your identity before acting on any request. We may ask you to provide:

• The email address registered to your KB Networks account
• Your KB Networks account number (found on your invoice, e.g., KBN-YYYYMMDD-XXXX)
• A government-issued photo ID (e.g., PhilSys ID, passport, driver's license, Voter's ID)
• A verification code sent to your registered email or mobile number

We will not act on deletion requests submitted via anonymous channels or without sufficient identity verification. This protects you from someone else attempting to delete your data without your knowledge.

• Acknowledgment of request: within 3 business days of receiving your request
• Identity verification completion: within 5 business days (depending on your response time)
• Deletion or anonymization: within 10 business days of successful verification
• Completion confirmation: sent by email once all eligible data has been removed
• Complex cases (e.g., active legal hold, billing dispute): may take up to 30 business days; we will notify you of any delay

Business hours are Monday–Saturday, 8:00 AM – 5:00 PM (Philippine Standard Time).

If your goal is only to remove access to the KB Networks Customer Portal without a full data deletion:

• Contact support at support@kbnetworksph.com requesting portal account deactivation
• Your login credentials will be disabled and you will no longer be able to access the portal
• Your billing and service history will remain on file for the periods described in Section 3
• If you later subscribe to KB Networks again, a new portal account can be created

If you signed in to the KB Networks Customer Portal using your Google account, we store a minimal set of OAuth data (Google user ID and email address) to link your Google account to your KB Networks account.

A deletion request will remove this OAuth linkage from our systems. However, revoking access within KB Networks does not remove data stored by Google. To manage data Google holds about you, visit myaccount.google.com/permissions and revoke KB Networks access there as well.

For more information on how we handle OAuth sign-in, see our Privacy Policy — Third-Party Services.

For data deletion requests or questions about this policy:

• Email: support@kbnetworksph.com (subject: Data Deletion Request)
• Phone: +63 981 435 8868
• Office: Manapla, Negros Occidental, Philippines
• Business hours: Monday–Saturday, 8:00 AM – 5:00 PM (PHT)

You may also file a complaint with the National Privacy Commission (NPC) if you believe your rights under the Data Privacy Act have not been respected.

For more information on your privacy rights, please read our Privacy Policy.